Cancellation & Refund Policy

1. Our Pay-as-you-Go Model

Bolora operates on a pay-as-you-go model. There are no monthly subscription fees, no annual contracts, and no minimum commitments. You are billed only for the AI voice conversation minutes actually consumed through your integration. This means:

• If you are not using the Service, you are not charged
• There is no plan to "cancel" — your account remains active with no recurring cost when idle
• You can stop using the Service at any time without penalty

2. Account Closure

You may close your Bolora Partner account at any time by:

• Sending a closure request to hello@bolora.in, or
• Using the account closure option in your Partner dashboard (when available)

Upon account closure:

• Your API keys are immediately revoked and all active voice sessions are terminated
• A final invoice is generated for any usage in the current billing cycle not yet invoiced
• Your account data is retained for 90 days for dispute resolution, then deleted per our Privacy Policy

3. Billing Cycle & Invoicing

Usage is measured continuously and invoices are generated at the end of each calendar month for usage accrued in that month. Invoices are emailed to your registered billing address and are also available in your Partner dashboard.

Payment is due within 14 days of invoice date. Accounts with overdue balances may have API access suspended after a grace period of 7 days past the due date.

4. Refund Policy

4.1 General Position

All fees are non-refundable. Because Bolora operates on a strict pay-as-you-go model — you are billed only for AI voice minutes actually consumed, with no advance payments, prepaid credits, or locked-in commitments — there are no refunds for usage. The only exceptions are genuine billing errors made by Bolora, as described below.

4.2 The Only Refundable Scenarios

A refund will be issued only in the following two circumstances, and only after verification by our billing team:

• Billing errors: If our billing system charges you for minutes that were never actually consumed through your integration, we will refund the incorrectly-charged amount. This is a correction of our error — not a refund of any service you received.
• Duplicate charges: If your payment method is charged more than once for the same invoice, the duplicate charge will be refunded within 5 business days of confirmation.

No other situation qualifies for a refund. We do not refund consumed usage, unused balances, or pre-paid amounts, and we do not issue cash refunds or service credits for service interruptions or downtime (see Section 4.4).

4.3 Non-Refundable Items

• All AI voice minutes consumed, regardless of the outcome of calls or whether the End User was satisfied
• Any unused balance, prepaid amount, or remaining credit on the account at the time of closure
• Usage that resulted from your failure to revoke API keys or secure your integration
• Usage incurred during a period when your account was suspended for breach of our Terms of Service
• Partner onboarding or professional services fees (if applicable)

4.4 Service Availability & Downtime

Bolora uses commercially reasonable efforts to keep the Service available, but the Service is provided on an "as is" and "as available" basis. We do not offer refunds, cash compensation, or service credits for downtime, latency, service interruptions, or failure to meet any availability target, except where a separate written enterprise SLA agreement has been signed with Bolora. Standard pay-as-you-go partners are not entitled to outage credits.

5. How to Raise a Billing Dispute

If you believe you have been charged incorrectly or are otherwise eligible for a refund, raise a dispute within 30 days of the invoice date by:

1. Emailing hello@bolora.in with the subject line "Billing Dispute — [Your Company Name]"
2. Including your invoice number, the amount in dispute, and a brief description of the issue

We aim to acknowledge all dispute requests within 2 business days and resolve them within 10 business days. Disputes not raised within 30 days of invoice date are generally not eligible for credit or refund.

6. Refund Processing

Where a refund is approved under Section 4.2, it is processed to the original payment method within 7–10 business days. Bolora is not responsible for delays caused by your bank or payment provider.

7. Changes to this Policy

Bolora may update this Cancellation & Refund Policy at any time. Partners will be notified via email or dashboard notice at least 14 days before material changes take effect.

8. Contact

For billing and refund enquiries: